FAQ

1. What is Vibrona Health?

Vibrona Health is a health and wellness brand focused on thoughtfully designed products that support everyday comfort, mobility, and recovery. Our products are selected with an emphasis on functionality, ease of use, and everyday convenience.

2. How long does shipping take?

Orders are processed within 1 business day. Once processed, estimated delivery is 7–9 business days.

Please note that occasional carrier, holiday, weather, or other logistical delays may affect delivery times.

3. How can I track my order?

Once your order has been shipped, tracking information will be sent to the email address provided at checkout. Please allow some time for the tracking information to become active after shipment.

4. Can I cancel my order?

Order cancellation requests must be submitted within 24 hours of placing your order. After this period, your order may have already entered the fulfillment process and cancellation cannot be guaranteed.

For cancellation requests, contact info@vibronahealth.com as soon as possible.

5. What if my product arrives damaged or defective?

Please contact us promptly if your product arrives damaged, defective, or faulty. Include your order number and clear photos or videos of the issue so our team can review your request.

If your claim is approved, you will be eligible for a full refund.

6. What if I receive the wrong product?

If the product you receive is different from what you ordered, please contact us at info@vibronahealth.com with your order details and photographs of the item received.

Once verified, you may be eligible for a full refund.

7. Do you accept returns?

Vibrona Health does not accept product returns. However, a full refund may be provided if your product arrives damaged or defective, or if you receive a product different from the one ordered.

Any statutory consumer rights that apply in your jurisdiction remain unaffected.

8. How long does it take to receive a refund?

Once a refund has been approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since approval, please contact us.

9. How can I contact Vibrona Health?

For questions regarding your order, shipping, products, or refunds, our customer support team can be reached at:

info@vibronahealth.com

We aim to provide clear, professional assistance and will respond as soon as possible.