Refund policy

At Vibrona Health, we are committed to ensuring that your order arrives correctly and in proper condition. Please review our Return & Refund Policy below.

Returns

Vibrona Health does not accept returns. If an order qualifies for a refund under the conditions outlined below, you will not be required to return the product.

Damages and Issues

Please inspect your order upon delivery and contact us promptly if:

* Your item arrives damaged or defective, or
* You receive an incorrect product that is different from what you ordered.

If either of these circumstances applies, please contact us at info@vibronahealth.com so our team can review the issue and provide an appropriate resolution.

Refund Eligibility

A full refund may be issued in the following two circumstances:

1. Damaged or Defective Product
If the product arrives damaged, defective, or faulty.

2. Incorrect Product Received
If the product delivered is different from the product confirmed in your order.

To help us assess your request, you may be asked to provide your order number, proof of purchase, and clear photographs or videos showing the issue.

Refunds are not available for change of mind, personal preference, accidental purchases, or where the correct product has been delivered in proper condition.

Exchanges

We do not offer returns or exchanges. If you receive a damaged, defective, or incorrect product, please contact us so that we can review your claim in accordance with this policy.

European Union 14-Day Cooling-Off Period

Where applicable, customers purchasing goods shipped into the European Union may have statutory cancellation or withdrawal rights under applicable consumer protection laws. Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived or restricted.

Refunds

Once your refund request has been reviewed, we will notify you whether it has been approved.

If approved, a full refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@vibronahealth.com.

Questions

For any questions regarding refunds, damaged or defective products, or incorrect orders, please contact our customer support team at info@vibronahealth.com.